A pickup and restocking fee of 20% of the items sell value will apply for furniture returns.The goods are in their original packaging and fit for resale.The goods are in perfect condition and have not been assembled.It is within 14 days of delivery receipt.Under the European Directive on Consumer Rights (Directive 2011/83/EU), the European Communities (Protection of Consumers in Respect of Contracts made by means of Distance Communication) Regulations 2001 as amended and the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 you have the right to return any items purchased online provided that: This does not affect your statutory rights. Please allow up to 48hours for your return to be processed. If you are for any reason not satisfied with your purchase we'll be happy to offer you an exchange or refund on any merchandise that is returned in its original condition, with original packaging and delivery receipt within 7 days. Here at The Orchard we are passionate about our products and service. Also, please keep all packaging materials from the delivery. Should any items be damaged during delivery, it is important that you notify upon opening the package. Please check the contents of your package on arrival. The earliest that you may receive your item is within 7 working days from the time of your order. Once an order is placed preferred carrier will be in touch to arrange a suitable delivery date. These items will be delivered to you unassembled. The Orchard uses Etmar Ltd to deliver furniture throughout Ireland and Northern Ireland. The Orchard delivers furniture or orders over 30kg throughout Dublin City, Dublin County & Kildare. Cork, Kerry, Mayo, Sligo, Leitrim, Donegal, Derry: €280.(Delivery, Assembly & Removal of Packaging) RATES:

Goods remain property of The Orchard until signed for.

On delivery of the order to the specified delivery address, you will digitally sign for the order but if we miss you, we'll leave a calling card so you can easily rearrange delivery. Please take note that The Orchard does not deliver on weekends or bank holidays. Deliveries are dispatched and you should then receive your item within the next 5 to 10 working days. The Orchard uses UPS to deliver items under 70kg anywhere in Ireland and Northern Ireland from Tuesday-Saturday.

Once you have been notified you must collect within 2 days. Customers will receive a second 'Awaiting Pickup' email to notify their order is now ready for collection.

Fireside orchard